ye999 Privacy Policy

Last Updated: 1 June 2026  ·  Effective Date: 1 June 2026

1. Introduction

This Privacy Policy ("Policy") describes how ye999 ("ye999", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you", "your") who visit, register on, or use the ye999 online casino and sports betting platform accessible at ye999.net ("Platform").

ye999 is committed to protecting the privacy and personal data of all users, including our players across Pakistan and other jurisdictions. We process personal data in a lawful, fair, and transparent manner, collecting only what is necessary for the purposes set out in this Policy. By registering an account or using the ye999 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the ye999 Terms and Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail with respect to matters other than data protection.

2. Personal Data We Collect

ye999 collects personal data from you directly (information you provide voluntarily), automatically (information collected as you interact with the Platform), and from third parties (payment processors, identity verification services). The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, gender, national identity documentation (e.g., CNIC), and photographs submitted for KYC verification purposes.
• Contact Data: Email address, mobile phone number, and residential address (city, province, and postcode).
• Account Data: Username, encrypted password hash, account preferences, communication preferences, and account history.
• Financial Data: PKR deposit and withdrawal records, payment method identifiers (e.g., JazzCash account reference, Easypaisa number, bank account last four digits), transaction history, and bonus activity logs. ye999 does not store full payment credentials.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, session duration, page interaction data, and referring URLs.
• Usage Data: Game activity logs, betting history, casino session data, feature interaction records, and support ticket history.
• Communications Data: Records of your correspondence with the ye999 support team via live chat or email, including timestamps and content.
• Responsible Gaming Data: Self-imposed limits, self-exclusion requests, reality check preferences, and problem gambling risk assessment data where applicable.

3. How We Use Your Personal Data

ye999 uses your personal data for the following purposes:

• Account Administration: To register and maintain your ye999 player account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other services offered on the ye999 Platform.
• Transaction Processing: To process deposits, withdrawals, and bonus credits in PKR via JazzCash, Easypaisa, HBL, UBL, and other supported payment methods.
• Legal Compliance: To comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, and other applicable legal and regulatory requirements.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account misuse, money laundering, and other prohibited conduct on the ye999 Platform.
• Responsible Gaming: To administer player-imposed limits and self-exclusion requests, conduct responsible gaming assessments, and proactively identify players who may be exhibiting problematic gambling behaviour.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the functionality, performance, and user experience of the ye999 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about ye999 services — but only where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.

4. Legal Basis for Processing

ye999 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil the agreement between you and ye999, including account registration, game access, and payment processing.
• Legal Obligation: Processing required for ye999 to comply with applicable AML, KYC, tax, and regulatory obligations.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service analytics — where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential cookies — where you have given freely, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

ye999 does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network processors — for the purpose of processing your transactions.
• Identity Verification Providers: Third-party KYC and AML compliance services that assist ye999 in verifying player identities and screening for prohibited activities.
• Game Content Providers: Casino software studios (e.g., Pragmatic Play, Evolution, NetEnt) that require certain usage data to deliver game content and calculate RTP outcomes.
• Cloud Infrastructure Providers: Hosting and database infrastructure providers that store ye999 Platform data under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Where ye999 is required by law, court order, or regulatory instruction to disclose personal data.
• Fraud Prevention Services: Industry-standard fraud detection and prevention networks, including shared self-exclusion databases.

All third-party service providers engaged by ye999 are subject to data processing agreements that bind them to confidentiality obligations and prohibit use of your personal data for any purpose other than those specified by ye999.

6. Data Retention

ye999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. In practice:

• Account and identity data is retained for the duration of your active ye999 account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Marketing consent records are retained for the duration of the consent and for three (3) years thereafter.
• Technical and usage data collected via cookies and analytics tools is retained for a maximum of twenty-four (24) months.

Upon expiry of the applicable retention period, ye999 will securely delete or anonymise your personal data in accordance with its data destruction procedures.

7. Security Measures

ye999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and ye999's servers.
• AES-256 encryption for personal data stored at rest in ye999's databases.
• Role-based access controls limiting staff access to personal data to only those employees with a legitimate operational need.
• Regular security audits and penetration testing of the ye999 Platform infrastructure.
• Two-factor authentication options for player accounts and mandatory 2FA for ye999 administrative staff with data access.

While ye999 employs robust security measures, no data transmission over the internet or storage system is completely secure. In the event of a data breach affecting your rights and freedoms, ye999 will notify affected individuals and relevant regulatory authorities in accordance with applicable legal requirements.

8. Cookies and Tracking Technologies

ye999 uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and optimised user experience. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the ye999 Platform, including session management and login state. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Used to collect anonymised analytics data on how players navigate and interact with ye999, enabling us to identify and fix usability issues.
• Functional Cookies: Used to remember your preferences (language, display settings, game lobby filters) across sessions on ye999.
• Marketing Cookies: Used to deliver relevant promotional content from ye999 and to track the effectiveness of our marketing communications. These are only placed where you have provided explicit consent.

You may manage your cookie preferences at any time through your browser settings or ye999's cookie preference tool. Disabling non-essential cookies will not prevent you from using the core ye999 Platform services.

9. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by ye999:

• Right of Access: You may request a copy of the personal data ye999 holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data in certain circumstances, subject to ye999's legal retention obligations.
• Right to Restrict Processing: You may request that ye999 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to ye999.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact ye999 at [email protected]. ye999 will respond to all data rights requests within thirty (30) days of receipt.

10. Children and Minors

ye999 strictly prohibits use of the Platform by any person under the age of 18. ye999 does not knowingly collect personal data from minors. If ye999 discovers that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on the ye999 Platform, please notify us immediately at [email protected].

11. International Data Transfers

ye999 may transfer your personal data to, and store it in, countries outside of Pakistan. Where such transfers occur, ye999 ensures that appropriate safeguards are in place to protect your personal data at a standard equivalent to that required under applicable data protection law. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms. By using the ye999 Platform, you consent to such international transfers of your personal data where necessary for the delivery of ye999 services.

12. Third-Party Links

The ye999 Platform may contain links to third-party websites or services, including payment processor landing pages. ye999 is not responsible for the privacy practices of any third-party website. This Privacy Policy applies solely to the ye999 Platform. ye999 recommends that you review the privacy policy of any third-party site you visit through a link on ye999.

13. Changes to This Privacy Policy

ye999 reserves the right to update or amend this Privacy Policy at any time. The updated Policy will be published on the ye999 Platform with a revised "Last Updated" date. Where changes are material, ye999 will notify registered players via the email address associated with their account. Your continued use of the ye999 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact and Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or ye999's data processing practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the ye999 Platform

ye999 is committed to resolving all privacy-related concerns promptly and transparently. Our support team will acknowledge all data protection enquiries within 72 hours and provide a substantive response within 30 calendar days.